Refund Policy

At VELTRIX DISTRIBUTORS, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your item. To be eligible for a return, the item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by the receipt or proof of purchase

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within [5-10 business days].

Non-Refundable Items

Some items are non-refundable, including:

• Downloadable software or digital products

• Opened headphones or wearable items (due to hygiene reasons)

• Clearance or final sale items

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at Contact page

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.